Michael Ringman


TELUS International


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Michael's Summary

A bimodal IT executive that built a private cloud infrastructure from the ground up while delivering market differentiating technology services. Desires to lead technology organization that aligns with business leaders, delivers world-class services, and creates differentiating solutions for customers. Extensive experience in building Public and Private Cloud solutions. Successes include: • Managing capital budget of $40 million and a total IT budget of $100 million per year with a proven track record of managing operating costs down by 20+% • Designed, implemented and supported a patent-pending cloud-based contact center solution supporting over 55,000 global employees across more than 75 service delivery centers. • Delivered over 2 billion minutes of VoIP annually through centralized, consolidated infrastructure while increasing system availability from 98% to 99.95%. • Built a shared services organization that is recognized by Gartner as a Magic Quadrant leader in providing BPO and Cloud based contact center solutions. • Selected as a Client Server Executive for IBM Global Services. Specialties: Voice-over-IP (Cisco, Avaya) • Intellectual Property Creation • Collaboration tools (Cisco Unified messaging, Meetingplace) • Service-Oriented Architectures • Contact Center Technology and Operations • IT/Data Center Operations (ITIL, COBIT) • Strategy Development • M&A Due Diligence and Integration • IT Vendor and Sourcing Management • Corporate Governance & Compliance (SOX, PCI, HIPPAA) • Information Security • Program/Project Management • Operating/Capital Budgeting

About Michael

  • Span of Control

    The number of people reporting to them


  • Industry


  • Size of Company

    In terms of revenue

    $10 - $49 Million

  • Employees of Company

    The number of people working for this company


  • Business Function

    Information Technology/Engineering

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