Mark Ritacco

Chief Customer Officer

Spinnaker Support


Requested Donation

Mark's Summary

With a record for producing stellar results for major companies, such as Pfizer, Fujitsu, Disney, Sysco, Kraft Foods, Wells Fargo, JP Morgan Chase, Schlumberger and others, I am described as a visionary leader with expertise in customer-focused roles and corporate and marketing strategy for technology-based companies. Described as a leader with a roll-up-your-sleeves management style, I am honored to be handpicked to serve on customer advisory boards and have advised CEOs and Chairs of public boards on global corporate strategy. As a C-level leader, my focus is doing the job right, treating people with respect, and recognizing that work and life must be in balance for personal fulfillment. In fact, pulling the right teams together to drive a singular cause or purpose is how I’ve achieved success using this philosophy. To that end, I help companies articulate vision, set a path for success and inspire teams to execute on that success. I inspire with my infectious enthusiasm and get teams to deliver results. I drive empowerment, alignment and excitement through one-on-one meetings evangelizing to others about what’s possible. In fact, we’ve recently achieved 129% ahead of plan resulting in more than $100M revenues through operational reporting and sales motion. Through this approach we’ve penetrated and dominated new markets, driving stickier customers which in turn leads to higher ASP or renewal rates, leveraging upselling and cross-selling to drive greater performance. Skilled at bringing order while empowering employees and scaling businesses for sustainable growth, my international experience spans Western and Eastern Europe and Asia. Multilingual, I am adept at cross-cultural communications and understand the complexities of serving customers in global marketplaces. If you share my interest and enthusiasm in customer success, business strategy and marketing, connect with me.

About Mark

  • Span of Control

    The number of people reporting to them

    Less than 10

  • Industry

    Computer Hardware

  • Size of Company

    In terms of revenue

    $250 - $499 Million

  • Employees of Company

    The number of people working for this company


  • Business Function

    Customer Service

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