Influence Board

Marcus McCarty

Former Transformation Leader & Head Senior VP, Wu Way

Western Union

$100

Requested Donation

Marcus's Summary

My reputation is that of an experienced leader who is passionate about improving the customer experience while growing corporate revenues and profit. Privileged to have led global organizations of highly motivated and talented individuals, my teams and I have tackled complex problems with a focus on customers and operational discipline. My experience leading a Lean - Agile transformation journey for a global Fortune 500 company has demonstrated the power of working in innovative and unique ways. By enabling people throughout the organization to reach their full potential, I improve employee engagement, productivity, and ultimately the customer experience. Possessing a focus on strategic prioritization, leadership, and growth through innovation, we successfully changed the operating model from an emphasis on distribution to an emphasis on customers and revolutionized the way 12,000 employees and 4,000 contractors approached their work. We built cross-functional teams, empowered to drive customer value through operational excellence and continuous improvement. My career journey has taken me from the fast-paced world of sports marketing and the legal profession to transformational executive and cultural leader; from entrepreneurial ventures to the Fortune 500. Along the way, I have been a strategist, advisor, negotiator, writer, mentor, coach, and leader. The constant across my career has been a focus on collaborative approaches to solving complex problems, and a dedication to building high performing teams, coupled with an ability to influence others while building strong relationships.

About Marcus

  • Span of Control

    The number of people reporting to them

    lt 10

  • Industry

    Financial services

  • Size of Company

    In terms of revenue

    gt $1 Billion

  • Employees of Company

    The number of people working for this company

    5,001-10,000

  • Business Function

    Information Technology/Engineering

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