Kevin Smith


Ridgehead Software, Inc.


Requested Donation

Kevin's Summary

I have been a technologist most of my adult life while specializing in the customer care industry. My work experience includes: - Project management or call center improvement, outsourcing, IT infrastructure and application development / integration engagements. - Call center outsourcing implementation, transition and management to 3rd party vendors, near-shore and off-shore vendors (including to location such as Canada, Latin America, EMEA, South Africa, Philippines, China and India) - Business development and sales as it relates to call center services, outsourcing, IT development and integration projects, consulting services and others. - Application development of IT projects involving technologies such as SQL Server, Microsoft .NET, Visual Basic, HTML, JavaScript, etc. Applications that I have worked on include; knowledge management solutions, helpdesk / call tracking / CRM systems, self-help / enablement portals, customer portals, chat / email tracking systems, data warehouse / reporting systems and more.

About Kevin

  • Span of Control

    The number of people reporting to them

    Less than 10

  • Industry

    Computer Software

  • Size of Company

    In terms of revenue

    lt $10 Million

  • Employees of Company

    The number of people working for this company


  • Business Function

    Administration (CEO, Pres., GM, etc)

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