Influence Board

Henry Troung

VP Enterprise Solutions

Rulai

$200

Requested Donation

Henry's Summary

A motivational and practical solutions innovator with an authentic, adaptive and accountable leadership style coupled with an unwavering belief - don't be afraid of going where no one has gone before. My skills range from being a futurist & business technology strategist, incorporating AI, IOT, Big Data and Machine Learning with expertise in: - understanding and applying a wide range of current and emerging technological trends, as well as specific methods and tools - defining the business case for potential solutions (including valuation and acquisition potential) and - keeping up with small and large technology industry players, view as suppliers, collaborators and/or competitors. I have 15 granted patents and numerous service industry awards resulting from the development of differentiated and technology-enabled customer care operations. I am experienced in transforming service platforms and service delivery experience via AI-augmented human services by - codify human service expertise with scaled Machine Learning knowledge capture - create solutions for Human Capital Service Job stress relief coupled with service-performance driven rewards, and - restructure Service jobs into Human+Machine tasks and a Deep Learning operating model.

About Henry

  • Span of Control

    The number of people reporting to them

    lt 10

  • Industry

    Computer Software

  • Size of Company

    In terms of revenue

    $10 - $49 Million

  • Employees of Company

    The number of people working for this company

    11-100

  • Business Function

    Information Technology/Engineering

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